Common questions about our terms
Contact our support team within 30 days of the transaction with your account email and payment reference. We investigate with the payment processor (DANA, OVO, GoPay or QRIS) and reverse the charge if we find an error. Most disputes resolve within 5 to 7 business days.
Yes. Go to Account Settings → Payment Methods and update your bank account or e-wallet details. The change takes effect immediately for your next withdrawal request. For security, withdrawals always go to the account you registered in your latest update.
Standard withdrawals range from Rp 50,000 to Rp 50,000,000 per request. You can make up to five withdrawals per day. VIP accounts may have higher limits. Check your Account Settings under Withdrawal Rules for your exact tier and limits.
Most withdrawals to DANA, OVO and GoPay clear within 1 to 5 minutes after we approve them. QRIS transfers and bank account withdrawals may take 1 to 3 business hours during weekday banking hours. Weekend and holiday transfers may take longer.
Your account remains active. We do not delete inactive accounts or charge inactivity fees. If you want to close your account permanently, email support with your request and we will process the closure within 48 hours, freezing all remaining balance.
Yes. Go to Account Settings → Transaction History and download a CSV file of your last twelve months of play. For older records, email support and we will send your full history within 10 business days as a PDF.
Withdrawals to DANA, OVO, GoPay and QRIS carry no fee from duta slot138. Bank account transfers may incur a small processing fee (usually Rp 5,000 to Rp 10,000 depending on your bank). All fees are shown before you confirm the withdrawal.
